The SmartCode also provides the option to either: automatically lock the door after a gap of thirty seconds, or you can choose to manually press the lock button after you have closed the door, which will result in the bolt going into a locked position in the strike plate, due to movement of the electric motor. You'll be able to solve most issues yourself, however. Detailed Kwikset SmartCode Deadbolt Troubleshooting Guide. Kwikset electronic deadbolt clicking noise, Other Recommended Articles About Apartment Door Lock, https://www.acslocks.com/wp-content/uploads/2022/03/1646311090-How-to-Secure-Apartment-Door-Effective-Tools-and-Steps-Tips.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png, How to Secure Apartment Door? To change the secondary passcode, similar steps have to be followed, except for one change: instead of pressing the black button once as it was for the first passcode, you have to press the button After pressing the black button twice, the new passcode will have to be entered. How to delete a user code on Kwikset SmartCode deadbolt? The Slant team built an AI & it's awesome Find the best product instantly. Make sure switch #3 is on. No need to call a locksmith. Sign In Upload. With that being said, heres how to restore factory default settings on your Kwikset Smart Lock: Now your lock is reset, and that should fix the issue youre having with it. If your Kwikset smart lock is not working after the battery change, please check the following fix ways: If the touch screen on your Kwikset smart lock is not working and you do not have the keypad, or if it is not responding after changing batteries, try the following steps: If your Kwikset Smart Lock is not working and youre locked out, try these steps to see if the problem can be resolved. Press 2 to delete a user code. hb```f``rc`a`` @1V s"2Hy3gUg=u2&G!YUCo=7{mtHqC [(Is(rT 2e"6'E`X#[F2`P54,F1 Perform the door handing process once the lock is fully installed. Press and hold the Program Button, and while holding the Program Button, replace the battery pack. If no lights are coming on when pressing buttons on the keypad, try reprogramming them. The door handing process was not executed during installation, and the lock does not know the orientation of the doorPerform the door handing process:1. To fix this, you should disassemble and reinstall the lock without the adapter ring. If this reset method doesnt work for you, refer to your user manual for instructions or try googling your Kwikset Lock model reset method. No user code programmed. For countries outside the U.S. and Canada, please visit our International contact page. Here are some common Kwikset smart lock problems: If you have the above Kwikset smart lock problems and the lock isnt working, You can try to troubleshoot it with the following three steps first: Please note that ShineACS Locks is just writing the Kwikset smart lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Press and HOLD the Lock button while installing battery pack. Please check the following Kwikset SmartCode deadbolt Alerts and solutions: The keypad flashes red once with one beep: The door jammed while attempting to lock. Weve got a few troubleshooting tips that will help you! A factory reset will delete all codes associated with the lock. Kwikset SmartCode 909 Installation And User Manual Touchpad electronic deadbolt 1 2 3 4 5 6 page of Bookmarks Advertisement Download this manual 62888 / 01 Installation and User Guide Required tools 4 AA Batteries Ruler Phillips head screwdriver Additional Tools (depending on application) Hammer Wood block 1 Prepare the door and check dimensions How To Re-Key Your Kwikset SmartKey Lock To Your Previous Key How to Re-Key Your Kwikset SmartKey Lock to Your Previous Key Find Bluetooth and make sure its turned on. Your Kwikset Smart Lock keypad should work fine now. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the battery to power down the lock. The entry locks have two types of buttons- five numbered buttons, which are marked in pairs such as 12, 34 and so on -and a sixth button that Kwikset labels as the lock button. It is possible that the hole in the door might have improper alignment. Once youve identified these issues, take care of repairing them first before trying again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Your lock should always operate smoothly and easily. More so, if this reset method doesnt work for you, check your user manual for specific reset instructions. Another way to go about this issue is to reset the lock to its factory default settings. Switch #2 if in the up position this will enable the 30 second auto locking feature and if the switch is in the down position this will disable the auto locking feature. Lock beeps two times/Keypad flashes red three times/Keypad flashes red six times with six beeps: Programming timeout. [Solved]. But by following the variety of methods mentioned above, you can fix these problems and use the SmartCode effectively again. Issues like this (lock not working after battery replacement) may happen if the new batteries are not correctly installed. Explore a world of innovations. The deadbolt latch and strike are misaligned, causing the latch to bind. If your Kwikset SmartCode 913 lock isnt responding, try changing the batteries before moving on to other troubleshooting steps. Traveler, food lover, interior designer, and blogger. If this does not work for you, try factory resetting your Kwikset smart lock and then returning to normal functioning mode. The clutch is disengaged. Note: Do not use prints from this website to mark distances. Keep reading for more details about the highlighted troubleshooting tips. Security on the outside, convenience on the inside. Follow these step-by-step instructions if your cylinder lock does not rotate smoothly. If an update is available for either part of your system, download it and restart both devices before trying again. Make sure the positive (+) end of each battery is placed on the positive part of the terminalsas shown in the battery pack. How To Unlock A Push And Twist Door Lock Without Hole, Schlage Encode Lock Jammed During Operation, Kwikset Smartcode 914 How to Factory Reset (https://youtu.be/zWGDCvgQuLI), Hot Water Is Dripping Through A Coffeemaker: Reasons And Solutions. Copyright 2023 Spectrum Brands. Ensure door preparation is in accordance with the door drilling instructions, available online. If the latch bolt is not already extended, extend the Kwikset Smart Lock Not Working? Press. Possible Reasons For The Lock Not Working. The keypad flashes red three times with three beeps: The keypad flashes red ten times with ten beeps: Low battery. Use a fresh set of batteries and perform the door handing process. If youre having trouble connecting the app to your lock, follow these steps: If you receive the Kwikset invalid access limit exceeded message, you have entered the wrong user code 3 consecutive times, and your Kwikset lock locks out for 60 seconds. The Kwikset Smart Lock is a door lock that allows users to program the lock to unlock, lock, or re-lock their doors using the touchscreen and Z-wave technology. Experience Kwikset products from the people who know them best. This article will introduce why your Kwikset smart lock not working and how to troubleshoot Kwikset smart lock problems to help your Kwikset smart locks back to work. F]]HQ&M63OB&Q# The hole in the door frame for the latch bolt is not drilled deep enough. Press the Program button based on the position you want to assign the code. 2) Hold down the lock button on the front of SmartCode while inserting the batteries back in. 1. Enter your master code. Once you insert the correct passcode in the SmartCode, the electric motor starts its function and the deadbolt begins to withdraw as a result of this system. Make sure that there is power to the deadbolt. The clutch is disengaged. Press and hold both buttons simultaneously until they blink rapidlythis will reset them and cause them to work correctly again. The clutch could have been disengaged. Remove the battery pack from the lock (dont remove the batteries from the battery pack). If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. This is normal, so keep holding down until it beeps once! Your email address will not be published. Although they're generally quite reliable, every once in a while something can go amiss with a Kwikset SmartCode lock. The device will not perform correctly if the batteries are low or dead. For instance, if you want the code to occupy position 3, press the program button three times. This should fix incorrect settings and other unseen errors causing the keypad issue. If you have not already done so, perform the door handing process while the door is open. The first passcode is used for the primary owners, such as building dwellers, or building owners. Enter the User Code you wish to delete. One incorrect code was entered. How to Troubleshoot Unlocking Issues on Your Kwikset Smart Lock, About Us | Contact | Privacy Policy | Linkedin | Pinterest. Kwikset Smartcode Deadbolt troubleshooting is a simple fix for your smart code deadbolt locks. Wait 60 seconds and try again. Look at how well-aligned all parts of your SmartCode deadbolt are, including its latch and functionif any of these parts misalign when locked into place. The latch is installed upside down. Remove screws from the back of the door handle and remove the cover plate (if applicable) to access the battery compartment, Replace with two AA alkaline batteries (not included). That said, heres how to factory reset your Kwikset Smart Lock: Note that the location of the Program button may vary depending on the model of your Kwikset Lock. SmartCode 909 door locks pdf manual download. Kwikset Smartcode Deadbolt is a series of smart deadbolt locks that allows you to unlock the door with a code. Reset the smart lock. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. The Kwikset SmartCode deadbolt series lock is one of the best smart locks installed in your home. Program at least one user code. You can unlock Kwikset smart lock in three ways: With a use code, a key, a fingerprint, and Kwikset lock app. Its compatible with the Kwikset SmartCode system. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. If your door is not opening, first check the batteries. Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 2015 Spectrum Brands, Inc. Mastercode Programming timeout: If no button is pressed for fi ve seconds, the system will time out and you will need to restart the procedure. Kwikset 1-800-327-5625 www.kwikset.com Measure to confirm that the backset is B either 2-3/8" or 2-3/4" (60 or 70 mm). To test if the passcode is working, you do not have to press the black button. There are a variety of reasons as to why the lock might get stuck. Hitting the wrong code is easy to do when your arms are full of groceries or you're wrangling a toddler. For Smarcode 909 see page 8 here. If it does not, this could be due to an issue with the power source. It is easy to install and has many features that make it different from regular locks. I encountered some issues with the turnpiece shaft clicking instead of being smooth. Locate the reset button on the back of the lock. Also, youll need to perform the door handing detection on your lock after resetting it. Kwikset Smart Lock isnt responding when pairing it with Bluetooth or HomeKit in iOS 11 or newer iPhones that support HomeKit functionality. Press and hold the Program button until you hear one long beep (approximately 30 seconds), then release the Program button. Devices & Integrations Connected Things. If it isnt moving smoothly in its track, your Kwikset lock troubleshooting should begin there: If you have a Kwikset Smart Lock and are having issues with buttons on the device not working correctly, here are some steps you can take: If your deadbolt is stuck in the locked position, check some things before you call a locksmith. Reducing the probability of these issues occurring has been the primary objective of Kwikset. Page 1 62813 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Locked Turnbutton Troubleshooting: Keypad Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 11 2015 Spectrum Brands, Inc. www.kwikset.com. On the inside of your Kwikset door lock, slide its terminal cover up. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. If your door is not unlocking, ensure that all connections are correct before replacing any parts. Remove the battery cover. Attempt the programming procedure again, making sure not to pause for more than 5 seconds. Features Installs in minutes with just a screwdriver - no hard wiring required One touch locking convenience Re-enter code. It uses the same technology to allow you to lock and unlock your door without code, keychain fob, or any device that runs on Bluetooth low energy (BLE) technology. Kwikset lock may not work after replacing the batteries, BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It, Pro1 T855 Thermostat Troubleshooting Guide, VTech Baby Monitor Not Connecting to Wi-Fi? However, many users have reported that the Kwikset smart lock is not working, and its one of the most common issues with this device. See what other customers have asked about Kwikset Polished Brass Deadbolt Door Latch 11776 RCAL DB 3 CP on Page 2. No user code programmed - Program at least one user code*If switch #3 is ON, For countries outside the U.S. and Canada, please visit our International contact page. Press every key once and make sure it beeps. '#6C7% 6xmCl0eh L!`^MOF3s!$8H#qmIiItS`Jl\kLN63 O'aUi)ii_k"M#k&;)?I &gX2lssuo-F83fyd8:0 Ry\Yh{qg.9t#Ypb%a&6Y;,v%?KVd+:~8IB} It's possible that your Kwikset lock simply forgot where it was. If your Kwikset Smart Keypad is not responding to your commands, it may be an issue with the connection. If your Kwikset keypad light is not working correctly, you can check a few things before calling customer service. @bRgflskE/WGx^Xq For Smarcode 909 see page 7 here. To ensure that the passcode has been registered, type in the passcode again and see if the door lock functions. Check that the lock is powered on by pressing its button in. Youll hear several beeps and the indicator light will flash green, showing the lock has received power. All Rights Reserved. You can lock your Kwikset smart lock in three ways: Lock with the Kwikset lock manual button, fingerprint, and Kwikset lock app. Detail Guide. In detail, heres how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Your lock should restart in seconds. The lock wont function without a passcode. Lets start by talking about why your lock may not be working correctly; then, well understand what to do when it isnt working correctly. Just like the first passcode, in order to ensure that passcode has been changed or registered properly, you must put the lock in place and the new code must be entered. Next, take out the old batteries from the battery pack. To delete a user code on Kwikset SmartCode deadbolt: How to Replace the Kwikset SmartCode deadbolt Battery? For a 2" thick door a thick door kit is needed. A quick way to tell that the latch is upside down is to look at the face of the cylinder. Kwikset introduced their SmartCode locks with the vision to spread the use of lockless technology. Re-Key to any KW1 Keyway Key While re-keying your door lock is not a requirement of lock installation, SmartKey allows you to quickly and easily reset your lock's cylinder to work with any KW1 Keyway key. Page 4 Z Wave device. Copyright 2023 Spectrum Brands. The steps are easy, 1) Pull the batteries out of the lock. They have friendly and knowledgeable support agents waiting by the phone, ready to help you troubleshoot any problems with your system. The mounting plate is placing tension on the torque blade. The SmartCode is reversible and can be installed on both left and right hand doors. Test with an existing User Code; the lock should not work. Enter Master code Press the Lock button once Press the Program button for the number of times corresponding to the programmed user code position. Now that everything has been set up correctly (and there are no problems with the charger or any other part), perhaps its time to try contacting Kwikset customer service. If you dont have an active internet connection, try plugging an Ethernet cable into your router and smart lock, so they are hardwired together. Hi, this is Meet Brandon and Nellie. How To Set Your Kwikset SmartCode Step 1: Put Your Lock in Programming Mode You need to tell your lock that you're going to change the code, so you'll have to put it in programming mode. How to Reset the Kwikset Smart Lock Code? d. Products which inspire assurance and delight when you need it the most. Sometimes it's necessary to delete a code on your SmartCode lock. Oral Health. Next, go outside to check if there is any damage to your door lock or deadbolt, such as rusting screws, broken springs, or damaged cylinders (the part that holds an essential component). This may require more strength than usual! Re-enter code after 60-second keypad lockout. If it is upside down, the latch is installed upside down. If no beeping is heard, this is a keypad error. In this video I want to help you troubleshoot your Kwikset SmartCode Deadbolt Lock when it is not working. If you still have trouble with the SmartCode deadbolt after replacing the battery, remove and re-add it from within the app. . If needed, reposition the strike. bNL If your Kwikset smart lock code is not working, There are a few things to check. You cannot change a user code for almost all Kwikset SmartCode deadbolt locks. You havent yet set up a new lock on this phone number and want to do so now. The latch is installed upside down. On some models, you'll need to hold down the lock button until the battery pack is completely reinstalled. You are welcome! The steps are easy, 1) Pull the batteries out of the lock. Detailed Step-by-Step Guide. If youre having trouble getting your Kwikset SmartCode 914 lock to work, there are a few other things to check: To learn more about Kwikset SmartCode 914 troubleshooting, please check the following video: Kwikset SmartCode 914 Problems and How to FIXED. C-f| OW/Q[LO`rty3:JC:F0(vt{OjF But like any manual lock, these locks also face the possibility of mechanical failures. If your door is not aligned correctly with the strike plate, there may not be enough tension on the striker to allow for the proper operation of the bolt. As with the first passcode, it is important to remember to not press the black button when checking if the passcode has been registered or changed successfully. If your door is not locking, ensure no obstructions prevent it from moving correctly. Download this app onto another deviceit may be too old or incompatible with yoursand attempt to launch it on this new device. Introducing . By creating an account you agree to the Hunker. 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