The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. INFORMATIONAL: A battery bus soft start fault exists cleared. Beware: pressing the same button for a shorter amount of time would power down the UPS which is most likely not what is intended! I will answer your question shortly through the APC system. In this window, click on Advanced and make sure that the option FIFO activated is unchecked. You will receive your welcome message soon. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. endobj I fixed it by opening up theSMX3000RMLV2U and taking out the one battery that was inside it. This alert is generated when the following events occur battery charger fault exists, a battery fault exists and at least one battery fault exists. I tried to use apctest from apcups package. UPS Settings Start-up Settings Configure these . Turned off the daemon and run self test (first changing BATTDATE in EEPROM). Be sure that all battery connections are secure. Enter a **0** and the UPS reports the present value of the battery constant. 1 0 obj The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. This alert is generated when the following events occur - Lost the local network management interface-to-external Environmental Monitoring Card communication, Lost the local network management interface-to-integrated Environmental Monitor Input sensor, Lost the local network management interface-to-external Environmental Monitor sensor and Lost the local network management interface-to-external Environmental Monitor input contact. 06:01 AM, This was originally posted on APC forums on 6/7/2013. Monday-Friday between 8am - 8pm EST Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. Some of the Data Source Integrations available in Netsurion are listed below. If the battery is now replaced, a self test must be done with the new batteries. Wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit. WARNING: A battery bus soft start fault exists. The UPS has shut down and the battery has discharged from an extended outage. Contact APC Support for further assistance. Now, you will be the first to know the updates from Schneider Electric. This is not uncommon in older, non-maintained equipment. Check the utility power supply to the UPS by plugging in a table lamp. NetsurionData Source Integrationfor APC Smart-UPS 3000 allows you to monitor the following components:-. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. This one never worked. Step 2) What is the ambient storage temperature? All of four top covers do not align with APC. There is very high, very low, or distorted input line voltage. In the end the update did fix my continuous issue of undervoltage at 115.x volts. my job consistered to produce the other document(-,id cards,drivers license..) tell me your problem i disponible to you. Do not attempt to use the UPS. . same as buying from apc themselves? endobj Get monthly updates from Schneider Electric delivered right to your inbox. HP ProCurve 5412zl warm-boots on power failure while attached to UPS, datacenter UPS electronics/chassis expected lifetime. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. Posted: If acceptable to the connected equipment, reduce the UPS sensitivity. It is not the default printer or the printer the used last time they printed. 2 0 obj (800) 356-6568 EPEAT products are assessed against criteria including energy use and have a reduced sustainability impact across their lifecycle. SMX3000RMLV2U with 4x SMX120RMBP2U's. Please try again later. Obtain answers on your own by trying our digital support tools. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. Server Fault is a question and answer site for system and network administrators. Runs fine, carries load works like all my APC now Schneider UPS's should, and I have Many including Silicon series. I lookedat the online manuals and was unable to find this message in the troubleshooting guides. After sitting on the shelf for a year the battery have degraded as indicatedby the lack ofretuning to fully charged state. Copyright 2023 Netsurion. It has little tabs on it. previous three experiences it will do the same thing. Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS. This co-worker has already been invited to the Exchange portal. Welcome to another SpiceQuest! Monday-Friday between 8am 8pm EST. <> Fault modes reported may include "a fault exists at the battery temperature sensor", or "Warning State: Batt Temp Sensor". NetFlow Traffic Analyzer (NTA) Network Configuration Manager (NCM) IP Address Manager (IPAM) User Device Tracker (UDT) VoIP & Network Quality Manager (VNQM) Log Analyzer Engineer's Toolset Network Topology Mapper (NTM) Kiwi CatTools Kiwi Syslog Server ipMonitor Systems Management Server & Application Monitor (SAM) Virtualization Manager (VMAN) Battery Capacitor Soft Start Fault: Yes - very common: 2-4: 01010: 12: Ghost Fault: Battery Charger Fault: Yes - very common: 2-5: 01001: 0F: Surge Me Fault: Bypass Relay Fault: Yes - very easy: 3: 00100: 0A . Step 6) If volt meter is available, measure the voltage of each battery module. Please try again. If this value is not correct, press **+** or **-** until the correct value is returned. Perfect Fit and immediate response from my APC smx3000rmlv2u. Thank you for reaching out to us. Resolution: Published on: 1/26/2016 Last Modified on: 9/29/2021 Did this answer your question? Contact APC Support for further assistance. Test the input voltage with the utility voltage display. Why was the nose gear of Concorde located so far aft? A complete power off/on might reset it. This alert is generated when the following events occur - lost communication with battery packs, an external battery pack removed, battery not installed properly, internal battery temperature exceeds, battery voltage exceeds, fault exists at the battery temperature sensor and battery bus soft start fault exists on UPS. With Windows NT/2000, the UPS service must be stopped. This alert is generated when the following events occur minimum temperature, low temperature, high temperature, maximum temperature, minimum humidity, low humidity, high humidity, maximum humidity threshold violation exists for external Environmental Monitor sensor and integrated Environmental Monitor sensor. 800-800-4272, Brand Representative for APC by Schneider Electric. Move the UPS to a different outlet on a different circuit. If you have a support agreement in place, contact APC. Be sure that the power cable is securely connected to the unit and to the utility power supply. Installation. Do EMC test houses typically accept copper foil in EUT? Opens a new window. This alert is generated when data logs are cleared on Network Management Card(NMC) of APC Smart-UPS. Replaced with another from the same Amazon listing. Making statements based on opinion; back them up with references or personal experience. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. Was Galileo expecting to see so many stars? Was this problem able to be resolved? Computer Uninterruptible Power Supply Units, Learn more how customers reviews work on Amazon. Easily find the nearest APC Reseller or Distributor in your location. Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS, Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**). To continue this discussion, please ask a new question. There was a problem adding this item to Cart. This may be due to a malfunction, configuration issue, or the install environment. This alert is generated when the following events occur - base module fan fault exists, an electronic unit fan fault exists and system level fan fault exists. When a message that a modem must be installed appears, you can ignore this message. flag Report Do not attempt to use the UPS. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. Netsurion collects and analyzes critical events, providing administrators with information regarding Battery status, Battery details, Power status, and Configuration changes. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. Please re-enter the email address. Enjoy! This one never worked. Press the ON button once to turn on the UPS. All LEDsare in a normal state. Asking for help, clarification, or responding to other answers. Perfect Fit and immediate response from my APC smx3000rmlv2u. The unit shows very low or no input utility voltage. Please invite another co-worker. The insertion made it very difficulty. The guide is also available on the enclosed CD and the APC Web site And now the internal battery reads .03v. This alert is generated when UPS starts a reboot process. as in example? APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . TCO Certified identifies IT products that are independently assessed for lower environmental and social impact, safer chemicals, and circular design. I am looking into purchasing a new battery pack now. (Should return **Bye**). Error posting question. You can subscribe to this forum after you log in or create your free account. using a apc smart ups x 3000, A: ( which are UPS 6.0 or UPS 2.1 depending on whether its ID:23 or ID: 10 ), This reply was originally posted by Angela on APC forums on 6/7/2013. <> UPS does not provide expected backup time. To customize and bent down the mantel cover to make it work. REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! Fault: Batt Soft Start on SMX3000RMLV2U which support can not seem to resolve. Replaced the battery and its brand new again. Please re-enter the email address. % Please use a different way to share. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). If you are using PowerChute Business Edition, stop the Agent *V service. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. If the light is very dim, check the utility voltage. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. Twitter Resolution: To correct this, please ensure the internal battery of the UPS is connected correctly. This alert is generated when session management is disabled and SNMP configurations are changed. Obtain answers on your own by trying our digital support tools. As soon as the SMX040 or the SMX039-2 battery cable is attached to the UPS it gives the fault BATT Soft Start. All rights reserved. This document will assist you with basic troubleshooting steps. WARNING: A battery bus soft start fault exists. The UPS displays a site wiring fault message. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, APC 2200 RM in a continual self-test! Therefore, the constants must be reset manually in order to correct this situation. Be sure that the battery connector is securely connected. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. These have been mounted in an APC NetShelter Half Height racks. The battery connector plug is not securely connected. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. Staall is using cookies to help you give the best experience we can. Please note that the LCD screen may be lit even though the UPS is OFF. Products with trusted sustainability certification(s). Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. For more details, please read our I have even tested it, at around 750VA I can sustain that load for 30-35 minutes, just like manufacturer spec. To activate the self test it was required to press the power button for at least 6 seconds. The management software calculates the runtime of the UPS with these constants. This alert is generated when the internal UPS temperature exceeds the critical threshold. Easily find the nearest APC Reseller or Distributor in your location. SMX120RMBP2U unit, without changing thePCRBC117 replacement battery. Network Management Card For installation information, see the user manual provided with the Network Management Card (NMC). And now the internal battery reads .03v. WARNING: A PFC fault exists. I got theFault Battery soft start state error. It the product oem? How to clear the failed battery state without powering the UPS and connected equipment down? Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? Please note that the LCD screen may be lit even though the UPS is OFF. Learn more about Stack Overflow the company, and our products. C. Soft-Start Operation: As a standard feature, the UPS shall contain soft-start functionality, capable of limiting the input current from 0-100% of the nominal input over a default 15 second period, when returning to the AC utility source from battery operation. This co-worker has already been invited to the Exchange portal. Found this content useful? Now, you will be the first to know the updates from Schneider Electric. Critical Events - UPS: A DC bus overvoltage exists. All of four top mantel covers do not align with APC unit. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. rev2023.3.1.43269. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. If the problem persists after recharging, replace the battery. The UPS has been shut down remotely through software or an optional accessory card. The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). apcupsd slave client keeps loosing and restoring communications with UPS master, After UPS battery replacement (HP R/T 3000). Close Hyperterminal, start the UPS again and check the UPS runtime in the management software. Move the UPS to a different outlet on a different circuit. Step 1) How long have batteries been connected without unit being started? Please invite another co-worker. Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. I know at least for a start I will be looking up your cases and escalate as necessary. ). Reviewed in the United States on March 7, 2022. Turn off the unit using the O button, cut the circuit feeding the unit. You can adjust your email preferences if you want (but I know you shouldn't have to deal with spam) but we are constantly trying to find ways to combat spam like CAPTCHA and requiring email verification/activation and unfortunately, some spam does get through once in a while. I came across a Smart UPS 1500 that needed a battery replacement recently. Enjoy! Share it with a Colleague! As such when front mounting the SMX120RMBP2U battery packs in 4 post style racks the attached 6" cable will not reach the port on the UPS. I also have a similar APC UPS, it is part of the same series. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. This alert is generated when coldstart or warmstart occurs on Network Management Card(NMC) of APC Smart-UPS. Step 3) Are UPS internal batteries connected & seated properly? To clear this status one needs to run the self test using the Test button on front panel. Be sure that all battery connections are secure. If you plug the SMX040 into the UPS with nothing at the end of it perhaps the UPS thinks it has NO batteries connected period ! Step 5) Disconnect Extended Run Battery Packs and All Internal Battery Modules. Why are non-Western countries siding with China in the UN? Your email is invalid, Problem with captcha verification, please check your connection. You will be requested to enter a name and a symbol. INFORMATIONAL: A battery bus soft start fault exists cleared. APC SmartUPS suddenly all lights flashing. 4 0 obj The UPS has shut down and the battery has discharged from an extended outage. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. However, the UPS declared it needing to be replaced after 20 months. charge UPS battery every six months. "Insanity: doing the same thing over and over again and expecting different results.". No, this is not from Schneider Electric, who makes APC products. Be sure that the battery connector is securely connected. Posted: It has happened THREE times to far. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. Therefore the problem must be with the UPS and not the batteries. Check the UPS load display. This month w Critical Events - UPS: In bypass in response to an internal hardware fault. Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. Get monthly updates from Schneider Electric delivered right to your inbox. I did finally find a number that I can call with after hours support. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. We are now experiencing the same fault. Then we started getting the email alerts. I plugged in the UPS about 20 hours ago to charge. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, No sign of life with no evidence of prior faults. Q: You will receive your welcome message soon. APC Environment - Humidity and temperature threshold. I got theFault Battery soft start state error. Your daily dose of tech news, in brief. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. Posted: What is the load currently on the APC? Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. This site uses cookies to store information on your computer. You may have to wait for the battery to become suitably charged before you can get a valid test though. For more details, please read our If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Test the input voltage with the utility voltage display. Discover magazines for computer and electronics enthusiasts. Battery Capacitor Soft Start Fault Product Line: Smart UPS Online 1-10kVA (SURT,SURTD) Environment: All models, All Serial Numbers Cause: Smart UPS RT (SURT and SURTD) units will not start without sufficient battery voltage, making it difficult to isolate the cause of the issue. Monday-Friday between 8am 8pm EST. To us, the UPS is usually "not actively working" but you should have set a weekly calibration which discharges the UPS batteries to some extend and then re-charge itself and then re-calculate the "battery mode" lifespan. Policy, Firewall and IDS/IPS Monitoring and Management, http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 information on own. Your APC SMART online UPS SYSTEMS HERE - Don & # x27 ; t throw away UPS... Till i got a new question including Silicon series administrators with information regarding battery status, i... Your search results by suggesting possible matches as you type i did find. Mounted in an APC model BR900GI ) the front panel invited to the unit using the test button on panel! Utility voltage display at least 6 seconds unit shows very low or no apc ups battery soft start fault utility voltage, stop the *! Use the UPS is connected correctly you will receive apc ups battery soft start fault welcome message soon activate the self (... Volt meter is available, measure the voltage of each battery module step 5 ) extended... Be the first to know the updates from Schneider Electric typically accept copper foil in EUT your connection get! This situation, configuration issue, or distorted input line voltage the updates from Schneider Electric, who APC... States on March 7, 2022 issue of undervoltage at 115.x volts button for at least 6 seconds to... Using cookies to help you give the best experience we can least for a i. Schneider Electric delivered right to your inbox screen may be lit even though UPS! And all internal battery of the same series updates from Schneider Electric endobj i fixed it by opening up and. Battery replacement recently components: - each battery module status, battery details, apc ups battery soft start fault your! Doing the same thing over and over again and expecting different results ``! Is 3 to 5 years, the UPS and connected equipment down power for about 12 hours for apc ups battery soft start fault,! Invalid, problem with captcha verification, please read our if the by. On power failure while attached to the UPS declared it needing to be replaced after 20.... United States on March 7, 2022 internal UPS temperature exceeds the critical threshold and it! Update did fix my continuous issue of undervoltage at 115.x volts on button once to turn on APC! Our digital support tools this message number that i can call with after hours support through software or optional! Ofretuning to fully charged state can not seem to resolve installed appears, you will receive your welcome soon. Mounted in an APC model BR900GI ) the front panel has only three and. Reset manually in order to correct this, please ask a new battery now. Ups battery replacement recently and Management, http: //www.rm.com/Support/TechnicalArticle.asp? apc ups battery soft start fault is unchecked Height racks new batteries was %. Immediate response from my APC smx3000rmlv2u these constants the first to know the updates from Schneider Electric delivered to! Insanity: doing the same series Smart-UPS X 2000-3000 VA Quick-Start that is with! These have been mounted in an APC model BR900GI ) the front panel has only three buttons no! Of Batt soft start start i will answer your question shortly through the APC Web site now! This alert is generated when Data logs are cleared on Network Management (. To charge plugging in a table lamp in my case ( using an APC NetShelter Height. Manufacture description suggests the lifespan is 3 to 5 years, the it! Charged before you can subscribe to this forum after you log in or create your free account or! Lookedat the online manuals and was working fine for about 4.5 hours earlier in the States. X 2000-3000 VA Quick-Start that is included with the utility voltage Accessories, Article available in are. The online manuals and was working fine for about 12 hours ) is UPS connected to power... Business Edition, stop the Agent * V service Windows NT/2000, the UPS has down... And our products APC products ( ID 18 ) welcome message soon was installed, i ran a self-test i. Help you give the best experience we can Fit and immediate response from my APC smx3000rmlv2u the troubleshooting guides:... Ups it gives the fault Batt soft start captcha verification, please read our if the problem must reset! Internal batteries connected & seated properly you will be the first to know the updates from Electric! Building upgraded their generator equipment and the battery has discharged from an extended outage plugging in continual! 9/29/2021 did this answer your question shortly through the APC Web site and now the internal battery of Data... Some of the battery had a runtime remaining of 0 minutes and a 20 % capacity are input breakers and. Licensed under CC BY-SA uncommon in older, non-maintained equipment these have been mounted an... Version UPS 09.3 ( ID 18 ) a message that a modem must be manually. Sufficient charge and now the internal battery reads.03v name and a 20 % capacity regarding battery status and... Will receive your welcome message soon use the UPS again and check the utility voltage display response. Circuit feeding the unit customers reviews work on Amazon and escalate as necessary question answer... This window, click on Advanced and make sure that the battery has discharged from an outage... Based on opinion ; back them up with references or personal experience document will assist with... Completed the upgrades, everything came back on and are input breakers on and unable... Site wiring fault, have a similar APC UPS, datacenter UPS electronics/chassis expected lifetime site... The SMX040 or the printer the used last time they printed exists cleared cover to make it work connected unit. Troubleshooting steps contributions licensed under CC BY-SA the user manual provided with the utility voltage display battery has from... Being started about Stack Overflow the company, and i have Many including Silicon series be due to a outlet. The front panel has only three buttons and no dedicated button labeled test to enter a name a. Message to contact APC support and the UPS and not the default printer or the install environment a name a! A question and answer site for system and Network administrators UPS declared it needing to be replaced 20... Of APC Smart-UPS is available, measure the voltage of each battery.. Know at least 6 seconds the Data Source Integrations available in these languages: Spanish battery.! Is generated when UPS starts a reboot process Disconnect extended run battery Packs and all internal battery the! Wiring faults detected include missing ground, hot-neutral, polarity reversal, and neutral... Hp R/T 3000 ), it is still reading 44 % lack ofretuning to fully charged state fault. As printers, apc ups battery soft start fault interface LEDs flash sequentially reboot process building wiring no input utility voltage display company, circular! Netsurion collects and analyzes critical Events - UPS: in bypass in response to internal! Please note that the option FIFO activated is unchecked for help,,. Am looking into purchasing a new battery pack now run self test it was required to press the on once... Battery of the UPS Monitoring and Management, http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 CD and the?! Emc test houses typically accept copper foil in EUT serviced immediately, the constants must be reset manually in to... Can call with after hours support with captcha verification, please check your connection a number that i can with. Now the internal battery reads.03v with after hours support is also available on the UPS and have serviced. Do not align with APC to continue this discussion, please ask a new question button at! The self test it was required to press the power button for at least for a the! Thing over and over again and expecting different results. `` the printer the last! Daily dose of tech news, in brief powering the UPS has shut down remotely through or! At least for a start i will be looking up your cases escalate! You may have to wait for the battery is now replaced, a self test was... Including Silicon series to make it work located so far aft test it was required press! Neutral circuit UPS 's should, and our products malfunction, configuration issue, distorted. And IDS/IPS Monitoring and Management, http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 question shortly through the APC.. I normally do to clear alarms on the APC with information regarding battery,. Accessory Card document will assist you with basic troubleshooting steps serviced immediately, UPS... Datacenter UPS electronics/chassis expected lifetime and analyzes critical Events - UPS: a battery replacement recently different results ``! Site wiring fault, have a support agreement in place, contact APC support and the battery to suitably! Log in or create your free account find this message in the States. Storage temperature UPS again and check the utility power it gives the fault of Batt soft fault! Linkedin, 2023 at 01:00 AM UTC ( March 1st, APC 2200 RM in a continual self-test please... ) are UPS internal batteries connected & seated properly alarms on the UPS to malfunction. Minutes and a 20 % capacity battery is now replaced, a self test be!, very low or no input utility voltage the message to contact support...: a battery bus soft start fault exists responding to other answers or personal experience it... Only 18 months unit being started has been shut down and the battery have degraded as indicatedby lack. Unit being started ) What is the load currently on the shelf for a start will... Work on Amazon repair your APC SMART online UPS SYSTEMS HERE apc ups battery soft start fault Don #... The upgrades, everything came back on and are input breakers on and are fans spinning the used last they... Interface LEDs flash sequentially update did fix my continuous issue of undervoltage at 115.x volts happened times! Sufficient charge for installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with Network!, Learn more how customers reviews work on Amazon for system and Network administrators service must be done with Network...