Just cancelled my BA flight and it worked. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. Lets see what happens. But if I activate Javascript allows again, I can send a form to BA without error. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. No option for refund. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. This lasted throughout the first six months of the pandemic. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. Also its TRUE, they scamming everyone. Thank you for good information. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. Very chatty and helpful. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Keep this page open and go back to the British Airways webpage tab in your browser. Paul. If you need further assistance please contact us, we are here to help. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. (and Ill take the thanks on behalf of Antonio who figured this all out). It doesnt seem to work anymore, they seem to have closed the work around! Sit back and relax while we do the work. Thank you for this! Is your flight delayed three hours before the departure? Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. She took all my details and said she will escalate my request. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Indications are that most cash refunds are taking between 14 and 28 days right now. But I am still waiting comfirmation email since 1:40 PM. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. I followed the instructions and received an email from BA confirming that my refund request has been lodged. I dont think it is working now. My May 15 flight YVR to LHR was cancelled by BA a while back. Answer. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Dial 0800 727 800 Brilliant, it seemed to go through, will wait and see. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. Similar to David Singer, I had one leg of my trip cancelled. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. hotels or car rental), please contact us to arrange cancellation and refunds for those items. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Thank you Elias & thank you Travelling for Miles! With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. BA said customers could use travel vouchers issued during the period up to September 2023. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). Submit your British Airways refund request form. The second phase is now underway. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. You can file the claim by completing the form on the website. Not sure what else I can do about it. Choose the currency you used when paying for the ticket. Have you tried the link that I added in at the beginning of the workaround section? Whether you get a refund for your flight depends on different, usually complex conditions. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. NOW Block javascript when you are in the Consent page. Have you had any luck with Delta? It seems like there is literally NO way left to get an actual refund . Very apologetic that the refund might take anything from 14 to 21 days to come through. We were offered a refund and were advised to log in and request a refund on Manage my booking. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. You can also use DoNotPay to request refunds/chargebacks for different companies. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? How to Request a British Airways Refund via Letter. and use it for any of your future flights. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Refund totals are final and cannot be challenged. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. 4. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. These could not be used to pay for flights online. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Thank you so much. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Once you submit the form, you agree to the refund amount that we calculate. Ive shared this with other people in the same situation. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. Ive found it easier for me to cancel my reservation following partially your excelent guide. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . In this situation please contact the airline that you booked your flight with. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error I got my email very quicklybut that was a few days ago. Who could blame you! Can I change my BA voucher for a full refund? Looked at the link this morning and no longer works. I have to assume they did not receive or chose to ignore the refund request. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. I received the email but since then nothing. Same thing. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Carrie Christensen,Pittsfield, Mass. Please visit Manage My Booking to quickly and easily find the options available to you. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. This option has been turned off by BA so teh work around does not now work. Were unable to respond to any further requests for a refund. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Reactivate javascript on chrome settings, accept the refund. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. I want to cancel other items in the booking. Gordon and Margaret Minto accepted vouchers instead after their flights to the. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Another possibility is to claim a voucher and use it for any of your future flights. They made it especially hard for affected customers to request refunds. We will email you to notify you that there is no refund payable. She confirmed my details, and then filled out a form on her end. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. You can update your choices at any time in your settings. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. Is your flight delayed three hours before the departure? Use this form to log in to your account or to create an account for the British Airways executive club. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Can I ask at what time did you call? Cleared the cookies and history as well. Read and agree to the terms and conditions. If these items were booked through British Airways please contact us. Its been two days and still no confirmation email from BA. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. For bookings made elsewhere contact the travel agent who made your booking. What am I doing wrong? The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Jennie Barber was awarded a full refund of 2,523.42 to cover the . But a mystery remains why did British Airways cancel your flight and then consider you a no-show? Hi there and plenty of good reading above. Happily BA have agreed a refund . Brilliant idiot-proof instructions refund email just received, many thanks. PPS. No, never mind. Not working for me. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. After receiving a cancellation email, I called BA to request a refund. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. Show all | Hide all show Types of refunds Sorry, we are unable to display your booking as all the flights have been flown.. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. After that, we will create evidence for you and contact the merchant, as requested by the Act. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). Thanks a million for the info appreciated! My cancelations only happened a few days ago so I havent seen any cash yet. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. The airline refused. Dear Customer I would like to know normally how much do they give the refund ? I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. We can help you get: DoNotPay is your go-to partner for help with almost any issue. (A little lie!). He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Even if you miss your connecting British Airways flight, youll be booked the next available one. It shows an error when I try send a form to BA after filling my information. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Important information about your booking Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. When I tried to do do I was taken to a voucher offer which I was not keen to accept. Under your canceled flight, click the cancel & refund flight(s) button. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc.

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