We understand that healthcare bills can be complicated. U.S. News has extensive information in each doctor's profile to help you find the best one for you. Peer review organizations will respond to your request for review and appeal of written notices stating that Medicare will no longer pay for your hospital stay. 676 N Saint Clair St Fl 19 Chicago, IL 60611. There have been a number of complaints about St. Clair Hospital. Dr. Mulcahy has extensive experience in Pancreatic Neoplasms, Renal Neoplasms & Resection, and Gastrointestinal Neoplasms. It is a general medical and surgical facility. St. Clair Hospital is a highly honored, independent, 329 bed acute-care medical center that provides advanced, high quality health care to the residents of southwestern Pennsylvania. Employees also rated St. Clair Health 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities. St. Clair Hospital is committed to providing you with a high level of quality health care services. 28, 2023, Michael O. Schroeder and Lisa EspositoFeb. What Are The Most Effective Ways To Quit Smoking? Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. How well medications, how they were to be taken, and side effects were explained before they were administered. The person in charge of putting the patient information in put my my address in the system incorrect. She would be glad to talk to you about this. Accepting new patients. I explained to them that every hour that I was laying there I was becoming angrier And my blood pressure was getting higher. With 525 physicians, the hospital is one of the largest employers in Pittsburgh s South . St. Clair Memeorial Hospital (ST CLAIR MEMEORIAL HOSPITAL) is a General Acute Care Hospital in Pittsburgh, Pennsylvania. Find the one that suits you best by using filters and user reviews. Telephone +18887175337 General Internal Medicine, Geriatric Medicine. What days are Saint Clares Denville Hospital open? (THEY are the only reason St. Clair got 2 stars). This rating has decreased by -6% over the last 12 months. The HAI measures apply to all patients treated in acute care hospitals, existing infection, laboratory methods, hospital affiliation with a medical school, bed size of the hospital, How the patient felt about their hospital stay and discharge overall. Located in Jakarta, a 5-minute walk from Tanah Abang Market, Ashley Tanah Abang has accommodations with a terrace, free private parking and a restaurant. It is a reasonable expectation when a patient is scheduled for surgery and is told they will be spending the night that the hospital would actually have a room for them to recuperate and sleep in. However, in general, St. Clair College does accept students from UPMC for most programs. hip/knee replacement, the measure includes all payments for the next 30 days but also includes payments This review is specific to the ER. Saint Clair Hospital is a medical facility located in Pittsburgh, PA. UPMC Health Plan does not have a lifetime benefit limit, provides extensive coverage, and does not deny coverage or increase costs based on a pre-existing condition. The emergency room is not staffed by doctors but by physicians assistants who are terrible. Employees at St. Clair Health anonymously rated 83 of the companys locations on Glassdoor. Had a horrible personal experience and I will never come back to this hospital again nor recommend it to any family members or friends. Read employee reviews and ratings on Glassdoor to decide if St. Clair Health is right for you. Hey everyone! My daughter was seen at St. Clair Plastic Surgery office located in St Clair Hospital back in October to have a cyst removed from her back. For the heart attack, See reviews, photos, directions, phone numbers and more for Ssm St Clair Hospital locations in Columbia, IL. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. Find 1 listings related to St Clair Hospital in Wicksburg on YP.com. In my head i was like excuse me i was in so much pain i couldnt pinpoint exactly where the pain was at my stomach or my hip but you would sent me home and no do any testing or offer pain medication or service? Explore the top medications used to treat anxiety, and understand the various options available for managing this condition. Below is a list of the skilled nursing homes near ST CLAIR HOSPITAL ranked by their CMS 5-Star Overall Rating. Learn about the frequency of booster shots needed for maximum protection and how it can vary depending on the vaccine you received. In this acute care hospital, there are 94 doctor ratings, 37 of which are highly rated. As a patient, it is your responsibility to read these rights and assert them, if necessary. This unit is a dumpster fire. He graduated from Michigan State University College Of Human Medicine in 2004. 1000 Bower Hill Road. 9% higher than the national average. How is Saint Clares Denville Hospital rated? The payment measures for heart attack, heart failure, pneumonia, and hip/knee replacement are estimates of payments associated with a 30-day episode of care for heart attack, heart failure, or pneumonia, or a 90-day Some patients have complained about the quality of care, while others have complained about the cleanliness of the facility. For example, if a hospital had no measures in the Timely & Effective Care category, the 12% weight would be redistributed evenly as 25% for each of the Mortality, Safety of Care, Readmission and Patient Experience groups. Preparing for your first cancer appointment can be overwhelming. I corrected him and said my husband lifted me out of the car and put my in the wheelchair. As a patient, you or your legally responsible party have theright to care without discrimination in regard to age, race, color, culture, national origin, ancestry language (including limited English proficiency), religiouscreed, education, sex or sexual orientation, marital status, gender identity or expression, AIDS or HIV status, union membership, disability, income, or who pays the bill. The hospital also refuses to provide health insurance information and tries to take money from patients. Last Updated: 02/17/2023. St. Clair Hospital procedure notwithstanding, you may address your concern with the PA Department of Health or The Joint Commission: Online:Submit a NEW patient safety event or concern, Online:Submit an UPDATE or ASK a Question about your incident(You must have your incident number), We do not accept faxed or emailed submissions. Leadership is out of touch. Veterinary therapy near St. Clair West, Toronto we've found 3 veterinary hospitals. It's your valuable health care visit, so get answers that matter to you. She is affiliated with medical facilities Morris Hospital and Healthcare Centers and Northwestern Memorial Hospital. Then this gentleman proceeded to say you "threw yourself on the floor" as if I meant to embarrass myself or make a scene which is not something I would ever do on purpose. To search for an inmate in the Champaign County Jail, find out their criminal charges, the amount of their bond, when they can get visits or even view their mugshot, go to the official Inmate Search Jail Roster, or call the . There have also been complaints about the staff, including reports of rudeness and unprofessionalism. This rating has decreased by -11% over the last 12 months. There are approximately 25+ people in the waiting room at this time. 579 customer reviews of St. Clair Hospital. Most hospitals will have an Overall Hospital Quality Star Rating of 3. HORRIBLE PEOPLE! An example of data being processed may be a unique identifier stored in a cookie. On Judys Book, there are additional reviews for St Clair Hospital, which is located in Pittsburgh, Pennsylvania. Our independently-owned physician group was founded in 1995 by ten primary care physicians in the South Hills of Pittsburgh. Why did I have to find out through my chart? SSM Health St. Clare Hospital - Fenton 636-496-2000. St. Clair Hospital is the largest employer in Pittsburgh's South Hills. The next thing he said as I was trying to sit up I was needing assistance and he said "you are not hurting my staff do you understand " and saying that I "walked into the wheelchair from the car". I passed your comment along to leadership in the Emergency Department. The appeals process can take up to three working days from the time that your appeal request is received. St. Clair Hospital is a highly honored, independent, 329 bed acute-care medical center that provides advanced, high quality health care to the residents of southwestern Pennsylvania. When I called to ask questions about my billing (I have done medical billing) the lady couldn't tell me the charge was for my deductible, she argued with be about getting 2 charges for the same date of service (I had my bill in front of me) she then told me 1 was a facility fee for the Drs office and finally she told me that I needed to call my insurance company and they could explain the bill!!! Thus, if you appeal and lose, you may have to pay for at least one day of hospital cost. It is always short and no matter how many nurses we are short we still get the same patient load. The hospital summary score is then used to assign hospitals to star ratings, using k-means clustering within each peer group. Pittsburgh, PA 15243. PA Dr. Lisa Vanwagner, MD is a Gastroenterology Specialist in Chicago, IL. The table below shows the weight applied to each measure group. More Information about the calculation of Medicare Spending Per Beneficiary for ST CLAIR HOSPITAL: The measure assesses Medicare Part A and Part B payments for services provided to a ST CLAIR HOSPITAL during a spending-per-beneficiary episode that spans from three days prior to an inpatient hospital admission through 30 days after discharge. related to the hip/knee replacement for days 31 90. attack, heart failure, and pneumonia, and the 90-day complication measure for hip/knee replacement. It does provide emergency services. Find out more about salaries and benefits at St. Clair Health. On average at ST CLAIR HOSPITAL, emergency patients were changed $19,752. Pet vaccinations in Fairview Heights with addresses, prices, user reviews and photos of places - Nicelocal.com. 52% of employees would recommend working at St. Clair Health to a friend and 47% have a positive outlook for the business. Contacts. Appointments Scheduled: 8:00 a.m. to 3 p.m. St. Clair Hospital Cancer Center, Radiation Oncology, affiliated with UPMC Hillman Cancer Center. Verify your email to use filters. I love working at St. Clair. Sex Offenders Sign Up For Alerts Warrants Contact Us. At the 2nd traffic Light, make a left onto Oxford Drive. For more than 150 years, UPMC has been at the forefront of healthcare innovation, ensuring that millions of people have access to high-quality healthcare. There have been a number of complaints about St. Clair Hospital. Although confronting these issues can be troubling, patients and families can learn to frankly discuss their concerns and openly express their feelings before encountering the need to make these kinds of difficult decisions. and aides are top notch - literally everyone I met. Hello everyone, About us. The stream of condescending and patronizing voices from leadership is topped only by their stupidity and ignorance. HEALTH first - STAR Medicaid: 1-888-672-2277.Dental care If you're a STAR member age 20 and younger, or a CHIP or STAR Kids member, call your dental provider below to find a dentist near you: DentaQuest STAR or STAR Kids members: 1-800-516-0165 CHIP members: 1-800-508-6775 . The episode of care begins with the admission. If you want a job where management/leadership doesnt listen to you, you cant share ideas or god forbid suggest any change then this place is for you. Not so patients can be neglected.. Pittsburgh, If you have questions about a bill you've received, or are having trouble paying your bill, please let us know. Each patient is treated differently depending on which doctor they have and how long their insurance will keep them in the hospital. St. Clair Health has an overall rating of 3.1 out of 5, based on over 101 reviews left anonymously by employees. Imagebox, COVID-19 resources and vaccine information at St. Clair can be found, Patient Room Phones (patient room number is last four digits of the patient phone number), Bridgeville Chartiers Valley Shopping Center, Mt. He is affiliated with Beaumont Hospital, Grosse Pointe. connect with DR. Brenner (312) 695-5620. 15243Click for Map. Colonoscopies are recommended every three years at the age of 31. QR code, vCard. St Clair Hospital Complaints. I am very frustrated because obviously they don't care if they mess up your credit because of their mistake. It is updated as new data is made available. I went to Saint Clair Hospital on March 31, 2022 for an operation and everything seem to be going well until they took me to the post op room. From Route 19, turn onto Fort Couch Road. All rights reserved. All Rights Reserved Website by Find 39 listings related to Ssm St Clair Hospital in Columbia on YP.com. The protein found in wheat, barley and rye is often blamed for similar but unrelated symptoms. I had no clue why or what wrong just that there was this incredible amount of pain that I was passing out from. I told him to look at the monitor behind me and noticed that my blood pressure was now 209/206 but he did absolutely nothing. The nurse that was at the station came over and I was awaking by him squeezing my thumb so hard that two days later it still hurt to touch. You may call our Financial Counseling office here at 973-983-5236. The combination of poor judgement, poor execution and poor communication by management can be entertaining at times? This is a collegial and supportive environment. No appreciation for work done or any extra work done. All Rights Reserved. Procedures and Conditions Related to Cancer, Procedures and Conditions Related to Cardiology & Heart Surgery, Procedures and Conditions Related to Diabetes & Endocrinology, Procedures and Conditions Related to Gastroenterology & GI Surgery, Procedures and Conditions Related to Nephrology, Procedures and Conditions Related to Neurology & Neurosurgery, Procedures and Conditions Related to Obstetrics & Gynecology, Procedures and Conditions Related to Orthopedics, Procedures and Conditions Related to Pulmonology & Lung Surgery, Procedures and Conditions Related to Urology. After another hour I asked again and they gave me the same answer. If at any time you feel your needs or expectations are not being met, we want to know. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average. BUT I recently went to the ER because I was having such extreme pain I was fainting and throwing up. St. Clair Hospital is located at 1000 Bower Hill Road, Pittsburgh, PA. Find directions at US News. The Overall Hospital Quality Star Rating for ST CLAIR HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Chicago, IL. The Hospitals written notice is necessary if you decide to appeal to the PRO. In an emergency, any emergency department is available to you. They could have told us upon entering the hospital that this hospital does not service children and we would have turned around BEFORE we received a huge hospital bill. The work is not difficult. To learn more about St. Clair Hospitals HIPAA privacy notice, please download a copy,Notice of Privacy Practices (PDF)orNotice of Privacy Practices Spanish (PDF). The nurses who went over the discharge papers was rude and was arguing with my husband over what the Dr. said. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Are Instagram Influencers Creating A Toxic Fitness Culture? Easy, done. ST CLAIR HOSPITAL is one of a type of hospital called Acute Care Hospitals located in PITTSBURGH, PA. The following table shows the national distribution of the Overall Star Rating based on July 2022 results. 22, 2023. is equipped to manage the volume of patients. Millennium Health is also committed to providing our patients with the highest level of customer service. As part of our definition of high-quality health care, we define it as services that are effective, safe, patient-centered, timely, efficient, equitable, and delivered with respect to the patient, clearly communicate, and involve them in decision-making. We are excited to partner with Millennium Health to provide our patients with the best possible care. Please see our Cancer Care page at www.upmc.com/cancer for more information on our cancer care services. Nice area. Scores are determined for the hospital service area as a whole, not individual hospitals, and all hospitals in a given hospital service area received the same score. For the heart attack, heart failure, pneumonia, and hip/knee replacement payment measures, payment rates are HAI measures provide information on infections that occur while has a trainer position who doesnt train new employee but instead the supervisor pulls employees in to the hospital to train new hires (without additional pay!) I want to know how much it costs to have a baby?self pay cash. Saint Clares Denville Hospital is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. They next day the test results came in on mychart I looked at the results and what did I see I saw the one they told me about the (2mm) kidney stone BUT they FAILED TO MENTION that I had a SECOND KINDEY STONE that was 3mm in size as well. All Rights Reserved Website by There have also been complaints about the staff, including reports of rudeness and unprofessionalism. Your health is an intensely personal matter. USA, AccessibilitySt. You're eligible for a Genius discount at Ashley Tanah Abang! Make an . 1000 Bower Hill Road Millennium Health is a leading provider of healthcare services and solutions. This year, the county has allocated $200,000 to St. To help patients decide where to receive care, U.S. News generates hospital rankings by evaluating data on nearly 5,000 hospitals. St. Clair Hospital encourages you to discuss any concerns you may encounter with those directly involved in your care or you may contact the Patient Representative at 412.942.1835. Check out nearby places on a map. Apparently thats not the case I St. Clair Hospital. The University of Pittsburgh Medical Center is known for its quality care and innovative patient-centered models. IL. She can be reached by calling 412.942.1835. I received a call from a collections agency in June stating I owed $156.00. Ladies Hospital Aid Society of Western PA, Children's Hospital of Pittsburgh of Upmc. The scores are not used in the Best Hospitals rankings. We never saw a doctor. Do yourself a favor and go to Morristown. Her office accepts new patients. Make an Appointment (312) 695-5620. Get St. Clair Hospital Outpatient Lab can be contacted at (412) 343-2819. I strongly encourage the St Clair mangement to review their current processes and determine if there are ways to become more efficient and effective as a community ER. The Value of a Mayo Clinic Second Opinion, Q&A: A Look At the Mayo Clinic Care Network At St. Clair Hospital. Learn more about Birdeye. About ST CLAIR HOSPITAL Rating: ST CLAIR HOSPITAL is one of a type of hospital called Acute Care Hospitals located in PITTSBURGH, PA. . If you have questions or feedback, please contact the Marketing & Development Department at [emailprotected], 2023 St. Clair Health. The data set forth at the Preventive Care for Black Residents in This Community portion and certain elements of the Community Residents Who Accessed Care at This Hospital and Charity Care portions of this Health Equity section were 1000 Bower Hill Road, Pittsburgh, Compares the rate of potentially preventable hospitalizations among Black residents in this hospital's service area to that of non-Black residents in the same community. You can contact our financial counseling office at 973-983-5236 to set up an appointment. How promptly help was provided when needed or requested. Dr. Mary Mulcahy, MD is a Medical Oncology Specialist in Chicago, IL and has over 30 years of experience in the medical field. I feel a sense of belonging and responsibility for my patients and colleagues. In every interaction with their patients, healthcare providers must prioritize their patients safety. Located in Pittsburgh, Pa., St. Clair Hospital is a 329-bed independent, acute care facility that provides health care to more than 400,000 residents of southwestern Pennsylvania. That's why we're here to help. They will work closely with our staff to ensure that our patients receive the best possible care. measures is better than the national benchmark (lower), no different than the national benchmark, or worse This hospital received 1100.00 points out of a possible 1200.00 total. Administrative Office Hours: M-F 8:00am - 4:30pm. For Horribly toxic culture from top to bottom. Indiana University Sports. 675 N. St. Clair Chicago, IL 60611 . Saint Clair Hospital. SSM Health orthopedics is a leading provider of comprehensive services in the prevention, diagnosis, treatment, and rehabilitation of rheumatic and related disorders. Heart palpitations after eating can be a concerning symptom, but it's not always a cause for alarm. I arrive there at about 2:00 PM and my blood pressure was 144/84 and they move me to a corner of the room. Related: Mayo Clinic Care Network; Programs And Events; Awards and Accolades; St. Clair Health. Since it's a small community hospital, there's limited growth. However the hospital is atrocius, they put a patient with Covid in with my husband who had heart failure then charged us for him being in the ICU even though he was never in the ICU. I will be letting all of my family and friends know. . PTO, holidays off, employee appreciation events, The only pro is that you can work from home, There is NO communication between staff and management Management is an absolute JOKE no appreciation for the extra work that staff members are expected to do due to the lack of staff because they cant hire or keep staff to save their lives Overtime is EXPECTED to keep up with quota Management NEVER offers to help even when they know how short staffed their teams are they would rather them work OT and be extremely short then offer to help because no one in management knows how to do the jobs that the regular staff does Management openly admits to not knowing how to do those tasks all the time Constantly piles more work on already short staffed employees, Work from home. So we did that, but received a full ER charge for them doing absolutely nothing for her. The ONLY person that was nice to me was my woman nurse. September 6, 2022 . Medilodge of St. Clair East China, MI. Hospitals SIRs are compared to the national benchmark to determine if hospitals performance on these I tried to call Jessica York the Physician Practice manager at 412-942-8867 and left two messages for her to call me back to get this resolved and she still has not returned my phone call. They want people who will stay quiet and not question anything. Hospital affiliations include St Clair Hospital. My 13 year old recently went there and within 10 minutes they told us they prefer we go to Children's to run tests and determine what her outcome is. Clair Hospital is always updating its website to enhance accessibility. (412) 942-8150. With their help, we will be able to provide our patients with the latest advances in healthcare and the highest level of customer service. the national mean payment. St. Clair Hospital 1000 Bower Hill Road Pittsburgh, PA 15243. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. St. Clair Health has an overall rating of 3.1 out of 5, based on over 101 reviews left anonymously by employees. There is no definitive answer to this question as it depends on a number of factors, including the specific program or course of study you are interested in and your individual academic qualifications. 1 Red Wing Police Dept Complaint Warrant - NEW/Prints. The hospital offers a variety of educational programs and support groups for the public. Can u give me the financial assistance's email? St. Clair Hospital procedure notwithstanding, you . Write a review. U.S. Centers for Medicare & Medicaid Services (CMS), The Centers for Medicare & Medicaid Services, Squirrel Hill Wellness and Rehabilitation Center, North Hills Health and Rehabilitation Center, Beaver Healthcare and Rehabilitation Center, Eldercrest Healthcare and Rehabilitation Center, Jefferson Hills Healthcare and Rehabilitation Cent, Townview Health and Rehabilitation Center, Havencrest Healthcare and Rehabilitation Center, Home Health Agency (1 to 3 days Prior to Index Hospital Admission), Hospice (1 to 3 days Prior to Index Hospital Admission), Inpatient (1 to 3 days Prior to Index Hospital Admission), Outpatient (1 to 3 days Prior to Index Hospital Admission), Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission), Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission), Carrier (1 to 3 days Prior to Index Hospital Admission), Home Health Agency (During Index Hospital Admission), Hospice (During Index Hospital Admission), Inpatient (During Index Hospital Admission), Outpatient (During Index Hospital Admission), Skilled Nursing Facility (During Index Hospital Admission), Durable Medical Equipment (During Index Hospital Admission), Carrier (During Index Hospital Admission), Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission), Hospice (1 through 30 days After Discharge from Index Hospital Admission), Inpatient (1 through 30 days After Discharge from Index Hospital Admission), Outpatient (1 through 30 days After Discharge from Index Hospital Admission), Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission), Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission), Carrier (1 through 30 days After Discharge from Index Hospital Admission), Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit, Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit, Central Line Associated Bloodstream Infection: Number of Device Days, Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases, Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases, Central Line Associated Bloodstream Infection (ICU + select Wards), Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit, Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit, Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days, Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases, Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases, Catheter Associated Urinary Tract Infections (ICU + select Wards), SSI - Colon Surgery: Lower Confidence Limit, SSI - Colon Surgery: Upper Confidence Limit, SSI - Colon Surgery: Number of Procedures, SSI - Abdominal Hysterectomy: Lower Confidence Limit, SSI - Abdominal Hysterectomy: Upper Confidence Limit, SSI - Abdominal Hysterectomy: Number of Procedures, SSI - Abdominal Hysterectomy: Predicted Cases, SSI - Abdominal Hysterectomy: Observed Cases, Clostridium Difficile (C.Diff): Lower Confidence Limit, Clostridium Difficile (C.Diff): Upper Confidence Limit, Clostridium Difficile (C.Diff): Patient Days, Clostridium Difficile (C.Diff): Predicted Cases, Clostridium Difficile (C.Diff): Observed Cases, Rate of complications for hip/knee replacement patients, Death rate among surgical inpatients with serious treatable complications, Perioperative hemorrhage or hematoma rate, Postoperative acute kidney injury requiring dialysis rate, Perioperative pulmonary embolism or deep vein thrombosis rate, Abdominopelvic accidental puncture or laceration rate, CMS Medicare PSI 90: Patient safety and adverse events composite, Patients who reported that their nurses "Always" communicated well, Patients who reported that their nurses "Sometimes" or "Never" communicated well, Patients who reported that their nurses "Usually" communicated well, Patients who reported that their nurses "Always" treated them with courtesy and respect, Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect, Patients who reported that their nurses "Usually" treated them with courtesy and respect, Patients who reported that their nurses "Always" listened carefully to them, Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them, Patients who reported that their nurses "Usually" listened carefully to them, Patients who reported that their nurses "Always" explained things in a way they could understand, Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand, Patients who reported that their nurses "Usually" explained things in a way they could understand, Patients who reported that their doctors "Always" communicated well, Patients who reported that their doctors "Sometimes" or "Never" communicated well, Patients who reported that their doctors "Usually" communicated well, Patients who reported that their doctors "Always" treated them with courtesy and respect, Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect, Patients who reported that their doctors "Usually" treated them with courtesy and respect, Patients who reported that their doctors "Always" listened carefully to them, Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them, Patients who reported that their doctors "Usually" listened carefully to them, Patients who reported that their doctors "Always" explained things in a way they could understand, Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand, Patients who reported that their doctors "Usually" explained things in a way they could understand, Patients who reported that they "Always" received help as soon as they wanted, Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted, Patients who reported that they "Usually" received help as soon as they wanted, Patients who reported that they "Always" received help after using the call button as soon as they wanted, Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted, Patients who reported that they "Usually" received help after using the call button as soon as they wanted, Patients who reported that they "Always" received bathroom help as soon as they wanted, Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted, Patients who reported that they "Usually" received bathroom help as soon as they wanted, Patients who reported that staff "Always" explained about medicines before giving it to them, Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them, Patients who reported that staff "Usually" explained about medicines before giving it to them, Communication about medicines - linear mean score, Communication about medicines - star rating, Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for, Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for.