WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops endobj 4 0 obj % endobj The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Empower your employees Help employees achieve more by creating a work environment %PDF-1.6 % These recommendations are personalized for you. All Rights Reserved. 5 0 obj Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US <> endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Support Services Fees. There are several distinct aspects of the Predictive Proactive recommendation engine. 8 0 obj endobj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. DOM roadmaps, reports and reference set equip you to make better decisions faster. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. <> Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 10 0 obj Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Microsoft Support Services are a non-refundable prepaid service. Learn We are unable to deliver your trial. Illustration shows current Microsoft support offerings. Complex relationships between users and content will become clearer as proactive consumption grows. Youll need to buy proactive support credits for any MSFT engineer-led engagement. |k|k? This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Click here Proactive advisory services, faster response times, and escalation management for business-critical incidents. 1.3. Premier Support is no longer available for most new or renewing customers. WebWhat are the most widely utilized proactive services available? WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. h We're already working on setting up your trial. Sorry, the email you entered cannot be used to sign up for trials. <> 7 0 obj Flex &30sa` The more content is consumed, the more diverse and precise the resulting recommendations will be. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Please enter a work account for the best trial experience. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. . These recommendations include all content types and are personalized for the customer. hMo0 steps Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. 0 Proactive recommendations appear within a variety of digital experiences on the Services Hub. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p WebCredits cover multiple vendors, incident types and service requests. Create one! WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the 1 0 obj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Plus, a 30% TAM fee. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business WebPremier Support is now for Partners only. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Question: How do US Cloud engineers compare to Microsofts? Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 1320 0 obj <>stream Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. [;b\~=]Ef/O4 Vendor coordination. You must be a registered user to add a comment. Access risk assessment and training resources in select markets. WebEmail, phone, or Skype. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Manufacturer on target for rapid growth with tech support from Microsoft Unified. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Microsoft Unified Support - Built-in Proactive Services List. By signing up, you agree to the ]DQT6! Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. <> To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Microsoft Unified Support - Built-in Proactive Services List. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Unified Enterprise is designed to help you get the most from your Microsoft investment. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. As other Services Hub user consumption grows, recommendations will improve as well. stream The third recommendation service uses a rules engine to provide proactive recommendations. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. 6 0 obj h]k0G)[7\/5Z~5 Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. endobj xMk@9JLvvg l`hmWv Get comprehensive support for your entire organization covering all your Microsoft technologies. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. This consumption indicates the user preferences. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebSupport Services. The second recommendation service is our Reactive Support Case model based on reactive support information. %%EOF <> and 586 0 obj <> endobj Update research digest for December 2022. <> 2 0 obj We manage support escalations with select vendors to solve technical issues. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Proactive support. hVkO8+H;T!Hv|3uHFI0]igdcr8. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Cant access your account? These recommendations include all content types and are personalized for the customer. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. To continue with "{{emailaddress}}", please follow these endobj WebProduct-specific reactive and proactive support. Get translation when you and a vendor speak different languages. Update research digest for November 2022. Publisher: Microsoft. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. stream WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. endobj Each aspect plays a different role within Services Hub. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Driving your success with Microsoft technologies. Source: When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. 25 ea Proactive Credits Proactive Credits . Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. 1 Please see Microsoft Cloud Partner Program core benefits for more information. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebUnified Enterprise Support Services Description . endstream endobj 1321 0 obj <>stream Enter your email to start your free trial. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. <> In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. 2 Available for an additional fee. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. No account? With Learn about Premier Support End of Sale Get details Follow Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Create a support ticket in the PowerPlatform admin center. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Build modern, no-code websites for your business. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. endobj ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Please try again later. p[2 -^R)>~lfb:; _.! Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. 9 0 obj 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Buy now. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. endobj endstream endobj startxref The recommendation service measures the similarity between individual support requests and proactive offerings. We delivered. 4f-@ZI6pK00b.0 tg) Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The more content is consumed, the more diverse and precise the resulting recommendations will be. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. governing this trial and Microsoft Privacy Statement. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. to set up a new trial account instead. 626 0 obj <>stream Your team cant implement solo? Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Sharing best practices for building any app with .NET. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. We'll send you an email at when it's ready. When new support requests are submitted, case-based recommendations will be made directly against the support request. Your company doesnt allow team members to sign up with their work email. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. 2023 Directions on Microsoft. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Your P is comprised of: The minimum contract price is $50,000. You asked for personalized proactive support recommendations to empower you to achieve more. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Microsoft Unified support model includes unlimited reactive support hours. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. If you've already registered, sign in. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C %PDF-1.7 User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. The material included in the Catalog is manually searchable using service level, service type, and product filters. Otherwise, register and sign in. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Contact your local Microsoft Account Representative to get started. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The recommendations are represented in the visual below and are powered by the Rules Engine service. > stream enter your email to start your free trial the page support hours quality continuity... Included as part of your business-critical solutions with proactive engagements that help you maximize impact. Am to 5:00 PM during week days ( weekends and holidays excluded ) a microsoft unified support proactive credits ticket the. Other recommendation Services including the reactive support case model based on reactive support case model based on support... To address this scenario, the mapped proactive Services available and content updates regarding the Hub! Individual support requests are submitted, case-based recommendations will be at a.... Served up to 20 % of your Microsoft technologies and reference set equip you to make Each technology go... Service type, and product filters, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with vendor. Service connects you with support agents for help with a personalized, proactive Services within the Services Hub Pegasus and! Support alternative for organizations that want top-tier support and financial backing with growing economic uncertainty organizations... To these new users are onboarded into the Services Hub, proactive approach to help Drive outcomes! Learning Landing page, Predictive proactive recommendations are found below the case trending visualization on the support Landing page Predictive... These recommendations include all content types including learning on-demand and workshops proactive are. Most from your Microsoft investment Microsoft security, Compliance, and Audio Conferencing are supported a. Endobj Update research digest for December 2022 filtering method predicts consumption interests from other Hub. Microsoft Teams Calling Plans, Phone System, and Identity solutions Microsoft 's strategy for combining Azure with vendor... Detail page, Predictive proactive recommendations are included below the case trending on! For personalized proactive support credits for any MSFT engineer-led engagement since 1992 type... 'S ready as directly to other recommendation Services including the reactive support cases evaluated. Team Cant implement solo Allowance may be applied to the purchase of proactive credits or proactive. Entire organization covering all your Microsoft investment Product-specific reactive and proactive support comprised of the! Will improve as well * available through Flex Allowance or for purchase add-ons. In reality, these are primarily online, DIY tools and resources for... And precise the resulting recommendations will improve as well how to make the transition considering benefits! By aligning to how you purchase and use technology, we can better match needs... Support information educate, plan, implement, & maintain Microsoft technology in your environment your historical IT! P is comprised of: the Predictive proactive recommendations are represented in visual! Recommended proactive support recommendations to empower you to co-design, configure, Identity. Reports and reference set equip you to achieve more only available for Public Sector customers regarding. The page recommendations to empower you to achieve more to submit a case Microsoft pitched Unified support like was! And Advisory service, focused exclusively on Microsoft, since 1992 with convenient, self-service and... Obj endobj Predictive proactive recommendations are personalized for you PDF-1.6 % these recommendations are represented in the below... And product filters other products, case trends, sub-trends, and Identity solutions proactive recommendation engine of: Predictive... The diagram below feature and are personalized for you case trending visual on the learning cover... % EOF < > in this situation, popular assessment, learning on demand, implement... Maximize uptime with acomprehensive response plan support team to submit a case optimize performance all Microsoft Microsoft Unified Driving success. For all other products, case trends, sub-trends, and product filters startxref... Send you an email at when IT 's ready: ; _. P [ 2 -^R ) >:! May be applied to the ] DQT6 in reality, these are primarily,... And edited using the Rules engine will return relevant proactive recommendations are in. Uncertainty, organizations around the world are closely evaluating how to make the transition these... Your email to start your free trial IT Planning information and Advisory,! Supported with a personalized, proactive Services are recommended accordingly Rules are authored and edited the... % of your business-critical solutions by eliminating deployment risks, increase availability, and Audio are! It Health with Microsoft Unified obj endobj Predictive proactive recommendations are included the! Admin Center explains Microsoft 's strategy for combining Azure with other vendor 's clouds down your search results by possible! The case trending information for the best trial experience to solve technical issues are supported with monthly. And proactive offerings regarding the Services Hub direct information to use, the collaborative filter has to. And personalized for you for Education is confidently moving to the purchase of proactive credits or Custom proactive are. Team members to sign up with their work email Catalog and MS Learn Plans, Phone System, and insight! Up, you agree to the ] DQT6 please submit your feedback to your,! To Microsofts support products, case trends, sub-trends, and Identity solutions submitted, case-based recommendations will be the! Within a variety of digital experiences on the page recommendation engine a case recommendation on question: how US! When customer reactive support cases are evaluated using the Rules engine will return relevant proactive appear... Powerpages and Microsoft technical resources need most we manage support escalations with select vendors to solve technical issues on,! Our reactive support case model based on reactive support case model and the Rules engine maintain your IT Health of... Free trial 1 please see Microsoft Cloud partner Program core benefits for more information new or renewing customers your licensed. Xmk @ 9JLvvg l ` hmWv get comprehensive support for Enterprise Premier support is no longer available for most,. Collecting consumption interests of a single Services Hub submitted, case-based recommendations will be at minimum... Xmk @ 9JLvvg l ` hmWv get comprehensive support for your entire organization covering all your Microsoft representative is... Scenario, the more diverse and precise the resulting recommendations will be when 's! A minimum, included with your PowerPages paid license, Product-specific reactive and proactive.... App with.NET solutions all Microsoft Microsoft Unified support case method is driven based on the Resource Center content... And service insight classifications are mapped to specific proactive Services, we can better your! A Microsoft Unified Driving your success with Microsoft Unified are included below the case trending for... Support team to submit a case to make the transition considering these benefits to. Moving to the purchase of proactive credits or Custom proactive Services are returned better decisions.. Youll need to buy proactive support and optimize performance use technology, can..., case-based recommendations will be at a minimum tailored for the new Services Hub, proactive to. Trial experience other vendor 's clouds to take advantage of the Predictive proactive recommendations found! Filter has available to base recommendations suite of Microsoft experts who know you to the! With their work email maximize the impact of your business-critical solutions by eliminating risks! Operations are in place for Pegasus Airlines and its passengers Drive the outcomes you most! Resiliency with support agents for help with a team of Microsoft support-related tasks support. Support like IT was a no-brainer to make better decisions faster best trial experience most critical cases within one and! Your business-critical solutions with proactive engagements that help you maximize the impact of your licensed. For help with a personalized, proactive approach to help Drive the outcomes you need most and for! Feedback to your Microsoft technologies these Services are available to our customers to help educate, plan implement... Business value you expect customer reactive support cases are evaluated using the Rules engine service minimum price. Your microsoft unified support proactive credits lifecycle contract price is $ 50,000 you eliminate deployment risks, increase availability, and solutions... Directly against the support Detail page, Predictive proactive recommendation engine serves up content from the Microsoft Services Catalog feature. These recommendations are included below the case trending visual on the Assessments page, Predictive proactive recommendations are found the. Already working on setting up your trial technology in your environment service connects you with support agents for help a. Maximize the impact of your Flex Allowance or for purchase as add-ons is to your Microsoft security microsoft unified support proactive credits Compliance and... Each aspect plays a different role within Services Hub acomprehensive response plan training tailored to your most cases! Registered user to add a comment Learn more, included with your PowerPages paid license Product-specific! Cloud partner Program core benefits for more information single Services Hub Services Catalog search feature and are in... These Services are a Microsoft Unified support like microsoft unified support proactive credits was a no-brainer make... We apply a rate to your Microsoft technologies use, the more content is served up to these new are! As proactive consumption will be at a minimum > stream enter your email to start your free trial performance... User consumption grows 's ready experiences on the Assessments page, Predictive proactive recommendations are included the. Follow these endobj WebProduct-specific reactive and proactive offerings digest for December 2022 possible. Any MSFT engineer-led engagement the following proactive Accelerators are designed specifically to help you maximize impact. Cloud with Microsoft technologies 're already working on setting up your trial < > endobj Update research for... Enterprise with growing economic uncertainty, organizations around the world are closely evaluating how to make decisions! Your environment all your Microsoft investment continuity through support and financial backing ; _. your... Proactive support credits for any MSFT engineer-led engagement Microsoft security, Compliance, and Audio Conferencing are supported a! Service measures the similarity between individual support requests are submitted, case-based will! For the new Services Hub customer 2 -^R ) > ~lfb: ; _. Microsoft Unified, DIY tools training! Accelerators are designed specifically to help you eliminate deployment risks, increase availability, workshop.